In all likelihood, if your account is locked, it is because you have tried to sign in with the incorrect password too many times.

1. Click “SIGN IN” at the top right of any page. You will be taken to the Member sign in page.
   
   
2. Click on the “Forgot login ID/password?” next to the “SIGN IN” button and follow the directions to reset your account by providing your email address or SkyMiles number.
   
   

1. Click the navigation symbol at the top left of any page. A navigation panel will slide open.
   
   
2. Locate and click on “SIGN IN.”
   
   
3. Click on the “Forgot login ID/password?” next to the “SIGN IN” button and follow the directions to reset your account by providing your email address or SkyMiles number.